Meredith Majors's Page

MEREDITH MAJORS
2035A Falcon Ridge Dr.
Carrollton, TX 75010
Cellular 469.288.1210
mmajors98@yahoo.com


EXECUTIVE SUMMARY
Office Manager/Administrator with experience planning and directing executive-level administrative affairs and support. Combined organizational and communication skills with the ability to independently plan and manage diverse business relationships, both through inter-office management as well as referral source marketing. Strong time management and problem solving skills with ability to set priorities and manage multiple tasks. Worked as medical assistant in family practice for nearly a decade and in adult orthopedic spine surgery as office manager, as well. Passion for patient satisfaction combined with objectivity and goal-oriented mentality have been repeatedly recognized by previous employers both in annual reviews and in group settings. Creativity, outgoing-nature, ingenuity and extensive knowledge of various medical specialties piloted success in employee relations, marketing, patient satisfaction and overall cost savings in the medical office.
CPR certified and Notary Public for the State of Texas.


PROFESSIONAL BACKGROUND
Office Manager/Practice Administrator - 2008 to 2010
Stephen Ozanne, M.D., P.A., Cedar Hill, TX
* Hiring, termination and discipline of employees, maintenance of employee files, update and analysis of financial information, monthly/quarterly receipts and reports, cost analysis and ordering of office rental equipment, services, utilities and supplies.
* Maintained and updated employee handbook. Directed monthly staff meetings. Consistent employee motivation-such as recognition at staff meetings, rewards for exceptional behavior and positive feedback.
* Performed check deposits via in-office bank check scanner and cash deposits through the local bank. Managed accounts payable.
* Organized patient/physician/office information for on-site insurance and hospital affiliate reviews and successfully increased overall scores.
* Scheduled OSHA consulting and confirmed office compliance.
* Listened to all patient concerns and worked diligently toward resolution. Answered all billing questions and performed daily payment reminder phone calls.
* Worked as medical assistant, referral coordinator, benefits specialist and receptionist as needed.
* Sustained all CPR and medical certifications for employees and for the office to ensure most current information-without lapse. Notarization of affidavits.
* Implemented a routine marketing practice to all referring physicians, which had been discontinued in previous years, and provided the providers with all necessary tools for referral. Personally distributed newsletters, participating insurance plan listings and appointment/business cards, making for a much more simplified referral process and bridging any pre-existing communication gaps. In turn, the new patient appointments from these physicians increased by 10% within the first 3 months.
* Organized and led monthly staff meetings in an office where they did not previously exist. Upon regular practice of these meetings, employees began to properly approach one another with issues and showed an increase in independence and confidence in self and in the overall team. This directly led to a more positive work environment and an increase in employee moral.
* Successfully increased the bi-annual office review score for the local hospital affiliate. The previous score was 86 points and, through attention to detail, examination, re-examination, understanding of such reviews and experience with them, increased the score to 96 points.
* Outgoing nature, unshakable optimism, creativity, ingenuity and patience play key roles in all personal successes in marketing, patient relations and staff productivity. Ability to remain objective, to prioritize and to set and maintain goals has contributed to the completion of every deadline, without fail. Extensive medical knowledge through a decade in family practice and over a year in adult spine surgery contributes to a deep understanding of various specialties, surgeries and coding.

Lead Medical Assistant - 1999 to 2008
Stephen Trammell, D.O., DeSoto,TX
* Patient check-in (blood pressure, weight, height, temperature, chief complaints, update medication lists)
* Various procedures (Rapid Strep Test, urinalysis, phlebotomy-adult/pediatric, vaccine/injection administration, x-rays, minor surgery preparation/assistance-sutures/ingrown toenail removals/excision of various lesions for biopsy/nebulizer therapy/electro stimulation therapy/cerumen removal via ear lavage/suture/staple removal, among others)
* Familiarity with superbills/procedure pricing, ICD9 and CPT Coding
* Update of various references in-office to ensure currency (controlled prescription accountability/log book of all controlled samples kept in-office/State of Texas x-ray requirements notebook/lab pricing)
* Ordering of supplies (office and lab)

VOLUNTEER WORK
Liason - 2009 to 2009
Baylor Healthcare System, Waxahachie, TX
Created and displayed visual aides, greeted patrons, supplied pertinent information pamphlets and answered questions regarding the medical practice and physician-resulting in new patients, the physician's picture/story on the front page of the local newspaper and an increase in positive notoriety in the region.

Organizer - 2006 to 2006
City of DeSoto Health Fair, DeSoto, TX
Organized, planned and created the theme for a booth at the health fair for The City Of DeSoto. Designed and ordered company shirts, arranged presentation, pamphlets, various health screenings and child-friendly activities-resulting in new patient appointments and positive community feedback.

EDUCATION

1998
DeSoto High School, DeSoto, TX
Diploma Received

TRAINING
* Insurance Coding and Billing for the Medical Office, Cross Country Education, Dallas, TX 2009 to 2009. Covered basic procedure/diagnosis coding terminology, defined modifiers, explained-in detail-procedure for completion of claim form, EOB interpretation and appeals and corrections.
* Creative Leadership Workshop - For Managers and Supervisors, CareerTrack, Dallas, TX 2008 to 2008. Detailed an effective coaching system, which enables employees to become more independent, which, in turn, produces results, builds self-confidence and develops future leaders in employees. How to create a high-performance team, goal planning and interviewing skills for the interviewer.

ADDITIONAL INFORMATION
Professional References and Letter of Recommendation Available Upon Request